Shipping policy

 

Shipping & Processing

We currently ship orders all over North America including the United States, Canada and Mexico. We currently do not ship to the rest of the world but we are working on it, please bear with us! Duties and Taxes are collected at Checkout.

All orders are processed and shipped as soon as possible through our domestic and international warehouses, depending on the shipping method available to your location at checkout. Please allow up to 4 business days (Monday through Friday) for orders to be processed before they ship. Depending on your location and the shipping option you choose at checkout you typically will receive your order within 2-15 days.

Please allow extra time during holiday seasons as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is insured, if your package does not arrive you are eligible for a full refund or replacement.

Please reach out to info@naracosmetics.com for additional assistance if needed or click this link to contact us: https://www.naracosmetics.com/pages/contact

 

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Unexpected Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us at info@naracosmetics.com as soon as possible and we will do everything we can to help you resolve any situation that we have control over. https://www.naracosmetics.com/pages/contact

 

DOMESTIC SHIPPING

Standard Shipping - USPS or UPS Ground (2 to 5 Business Days once processed).

Expedited Shipping - FedEx One Rate (2 Business Days once processed). 

INTERNATIONAL SHIPPING

Standard International Shipping- FedEx Cross Border (5-15 business days once processed) depending on destination.

FedEx International Economy (2-5 business days once processed depending on destination).